Return & Refund Policy

Effective Date: July 31, 2026

At Buyzon.pk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The product received is damaged during delivery.
  • You received the wrong product.
  • The product is defective upon arrival.
  • The product has a verified manufacturing defect.
  • The product delivered is incomplete or missing accessories.

To qualify for a return, the product must:

  • Be returned within 7 days of delivery.
  • Be unused and in its original condition.
  • Include all original packaging, manuals, accessories, and invoice (if provided).
  • Not show signs of misuse, physical damage, or unauthorized repair.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products damaged due to misuse, mishandling, or accidental damage.
  • Products with broken seals or missing original packaging.
  • Products showing signs of wear or customer-caused damage.
  • Clearance, sale, or promotional items (unless damaged or defective upon delivery).
  • Products returned without prior approval.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of receiving your order.
  • Provide your order number.
  • Share clear photos or videos showing the issue.
  • Do not use the product until your claim has been reviewed.

Once verified, we will arrange a replacement or refund, depending on product availability.

4. Refunds

Once the returned product has been received and inspected:

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be issued through the original payment method where possible, or by another mutually agreed method.
  • Shipping charges are generally non-refundable unless the return is due to our error.

5. Exchanges

We offer replacements or exchanges for:

  • Defective products.
  • Incorrect products delivered.
  • Manufacturing faults confirmed after inspection.

Exchanges are subject to stock availability.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will instead follow the return process described in this policy.

7. Warranty Claims

If a product includes a manufacturer’s or seller’s warranty, warranty claims will be handled according to the applicable warranty terms.

Warranty does not cover:

  • Physical damage
  • Water or liquid damage
  • Burnt or electrically damaged products due to improper use
  • Damage caused by misuse or negligence
  • Unauthorized repairs or modifications

8. Return Shipping

If the return is due to our mistake (wrong item, defective product, or damaged delivery), Buyzon.pk will bear the applicable return shipping cost.

For returns requested for other eligible reasons, the customer may be responsible for return shipping charges unless otherwise agreed.

9. Contact Us

For return, replacement, or refund requests, please contact us:

Buyzon.pk

Address: Suite #53, Mezzanine Floor (1st), Jeff Heights, Main Boulevard, Gulberg III, Lahore, Pakistan

Phone: 0321-9407967

Email: info@buyzon.pk

Please include your Order Number, Product Name, and a brief description of the issue along with supporting photos or videos (if applicable) to help us process your request promptly.